Delivery & Returns

Your order will be despatched within 1 working day of receipt. We aim to dispatch orders with items not in stock within 2-3 working days. Once we have despatched your order it is taken care of by our friends at Royal Mail or Fedex couriers.

Free Delivery

All UK orders over £9.99 qualify for our FREE delivery service*. Orders are sent using Royal Mail's 1st Class Delivery Service, with the exception of bikes & bulky items which are sent via Fedex. There is a £3 charge for items under £10.

*Orders shipping to Northern Ireland via Courier will be subject to a delivery charge, we will be in touch upon receiving your order to discuss your delivery charge or you can contact us to discuss pricing prior to ordering.

The Royal Mail 1st Class Service is usually delivered within 1-3 working days of despatch. Orders over £20 will be sent using Royal Mail 1st Class Recorded Delivery meaning a signature will be required on delivery.

Bike Orders

Whilst we try to hold good general stock of Niner, Ridgeback, Saracen and many more these premium brands are always in very high demand and your order may be subject to varying lead times accordingly.Please call us for more details.

International Orders

International Orders are sent using Royal Mail 1st Class International Signed For Delivery. These items are usually delivered within 3-7 working days of despatch.
All International order postage costs are an estimate. If the estimate is correct your order will be shipped immediately. If the postage estimate won't cover your delivery we will contact you with a postage quote.

Finance Orders

Please note that all orders purchased through Finance must be delivered to your billing address.

Undelivered Items

If your UK order was sent via a Royal Mail Recorded or Fedex service and nobody was able to sign for it, you will have been left an attempted delivery slip with contact details to either re-arrange delivery for another day or the option to pick your order up from your local depot.

Royal Mail can occasionally take longer to deliver than their quoted times. Royal Mail quote 1-3 working days for 1st Class Delivery in the UK and 3-7 Days for International orders. Items are not classed as lost until 15 working days from dispatch for UK orders and 31 working days for International Orders. If your order is delayed please Contact Us for further info.

Returns

If you make a purchase from Stage 1 Cycles and upon receipt of the goods decide you have the wrong size, you don't like the colour, or you've just changed your mind, you can have a replacement or a full refund...your choice. So here's the deal. If you buy something from us and later decide you made a mistake, it's simple. Return the goods, unused, in the original packaging and within ten days for a full refund or replacement. Under these circumstances we cannot refund any postage charges. DVD's, Videos or food products must have the original seals intact and we cannot accept any returns of underwear.

Damaged / Incorrect Goods

In the event of you receiving goods which have been damaged in the post or that have been sent to you inncorrectly, the goods may be returned (with the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods plus your return postage charges.

Warranty Returns

In cases where a product develops a fault, you should notify us as soon as possible. You must then return the faulty item to us for inspection at your own expense. You should use an insured delivery service and obtain proof of posting in case of loss or damage en route to us. When we receive the product we will inspect it and decide how best to assist you. In some cases we will fix the problem ourselves, but in most cases we will return the item to our supplier on your behalf.

When returning goods we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post.

Please make sure you fill in and include your returns form. This will enable us to take care of your request in the quickest possible time.

Please send all returns to the following address

Stage 1 Cycles

Station Yard,
Hawes,
North Yorkshire,
DL8 3NT,
United Kingdom

Telephone: 01969 666873

Christmas Time: During the festive period we appreciate that products are purchased well in advance of their receipt. To this end our returns policy at this time of year is somewhat more flexible. All we ask is that the products are returned as soon as possible after the festive holidays for exchange.